FAQ

Is it safe to shop at La Femmina?

Yes. Our website uses secure encryption technology and trusted payment providers to ensure your personal and payment information is fully protected.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Do you ship to Europe?

Yes. We ship to several European countries.

How long does shipping take?

Orders are processed within 1–3 business days.

 Estimated delivery time:

Standard Shipping: 5–12 business day

Express Shipping (when available): 3–7 business days

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a tracking link.

Will I need to pay customs fees or VAT?

No. La Femmina is responsible for collecting and paying applicable VAT and taxes. You will not be charged additional taxes upon delivery.

What is your return policy?

You may request a return within 14 days of receiving your order. The product must be unused and in its original packaging. Please see our Returns & Refunds Policy for full details.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact our support team as soon as possible.

What should I do if I received a damaged or incorrect product?

Contact our customer support within 48 hours of delivery and include photos. We will resolve the issue promptly.

Is my personal data protected?

Yes. We comply with the General Data Protection Regulation (GDPR). Your data is used only to process orders and provide customer support.